We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We do not accept returns for refunds. Items can be returned FOR STORE CREDIT ONLY. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.

We don't adjust prices for items bought before any sale.

ALL SALE ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

*Please note that, for seasonal items returned within less than 20 days from the respective holiday, we will charge a $6 restocking fee per item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kingstonlivkids@gmail.com.If your return is accepted, you can ship the items to:

KINGSTON LIV

4518 W Rosemere Rd

TAMPA, FLORIDA 33609

Costumers are responsible for shipping costs. We recommend sending via USPS Padded Flat Rate Envelope with tracking. Tracking is important because we cannot process a return if an item has not been received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable. 

Upon receipt of items, we will issue shop credit of the same amount.

Shop credit expires 30 days from the date given.

Please note that shipping costs are not reimbursed for any purchases.

• Kingston Liv is not responsible for lost packages due to misspelled addresses or names.
  
• Kingston Liv is not responsible for paying to ship for returning items.

In the event that your return is not accepted due to lack of pre-approval, wear, odor, or any other reason - we will be in touch with you regarding why and give you options. You will be able to pay for a label to have the item(s) returned back to you, or we can donate on your behalf. 

FOR LOCAL PICKUP ORDERS: You have 5 days to pick up your order after you receive the email that it is "ready for pickup". After 5 days from the note, we will cancel your order and issue you a shop credit in the same amount.

You can always contact us for any return questions at kingstonlivkids@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit. 

Other Important Information

International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

Kingston Liv is not responsible for duty or import fees incurred by shipping outside the US and online buyers are responsible for import charges when ordering from another country.

Tracking

Once your order ships you should receive an email with tracking information attached. Please allow up to 24 hours for USPS to update its location.

Lost / Damaged Package or Incorrect Address

We are not responsible for lost damaged or stolen packages. We cannot be held  responsible for damages of products that occurred during shipping or stolen packages. We prove tracking with every purchase, and thus can not help any further besides resending tracking information.  We encourage you to contact your local USPS office.

We are not responsible for replacing items. 

If there is a product defect, upon delivery, please contact us via email and we can discuss it with you.  

Please ensure your shipping address is correct prior to place your order as we cannot alter it once your order is placed. If your package is sent back due to an address error or post office error we are not responsible for getting your package back to you. We will notify you that is has come back and you're welcome to pay to have it shipped. If you are not wanting to pay for it to be shipped again we are happy to issue you a sop credit minus restock fee ( please note that the shipping cost for the returned package is not refundable).